Support
Email support@dulystamped.com and include your store address (yourstore.myshopify.com). We reply within two working days, usually sooner.
Common questions
What does Duly change in my store?
Nothing until you approve it. Approved safety information is saved to each product and shown by the "Product safety" block you add to your product page in the theme editor. No theme code is edited.
How do I undo something?
Open History in Duly and choose Undo on any approval from the last 30 days. The product goes back to how it was.
Which languages are supported?
English, German, French, Dutch, Spanish and Italian. Duly suggests the ones you need from your shipping settings.
Why are some products "held for a specialist"?
Toys, cosmetics, baby products and electricals have extra EU rules (safety assessments, CE marking, warnings set by law). Duly drafts their text but won't publish it until the evidence is in the Proof vault and the product has been checked.
What happens to my data if I uninstall?
Shopify asks us to delete your store's data 48 hours after you uninstall, and we delete everything, including proof files. Use Export my proof (Proof vault or Settings) first.
Is Duly legal advice?
No. Duly helps you prepare and publish the information the GPSR asks for. You stay responsible for your products and listings; for complex products, talk to a compliance specialist.